Communications

 

Communications service providers (CSPs) contend with growing consumer expectations - the ability to share experiences in real-time via social media, customized products and services, and a unified experience across engagement channels. This entails significant investments in network infrastructure, even as revenues from traditional sources such as voice calls and landlines erode. With growing competition from non-traditional service providers and over-the-top players, and data service price wars, CSPs need to drive higher customer loyalty to sustain revenue.

Leveraging advanced analytics, our Customer Intelligence & Insights (CI&I) solution for Communications provides deep, cross-product insights into customers' usage patterns, service experience, and expectations. Our solution generates a 360-degree view of individual customers, enabling CSPs to offer more relevant, personalized services. Our CI&I solution for Communications can drive monetization of network data; with deeperunderstanding of customer behavior, CSPs can reduce churn, increase brand engagement, and maximize each customer's lifetime value.

 

Want to know more about our solutions and have access to the full portal experience with exclusive training, resources and go-to-market tools? Contact us at: dssg.partners@tcs.com

 

Find below the Customer Intelligence and Insights for Communications complete Brochure.