Digital transformation has changed the landscape for retail banking. Banks are committed to better customer relationships, but efforts fall short when new digital disruptors change the game and competition for customer loyalty and share of wallet intensifies.

New thinking is needed to thrive in the digital age where demanding customers have limitless choices. Success hinges on the speed with which you can accurately anticipate and adapt to changing customer needs while finding and on boarding your ideal customer before competitors.

Tata Consultancy Services' Customer Intelligence & Insights (CI&I) solution for Banking is built specifically for improving the customer experience in retail banking. It sits on an extensible platform that is built to monitor, manage and optimize the customer experience. It enables banks to better understand their current and potential customers, identify and capitalize on opportunities faster, and build loyalty and value with every customer interaction.


Want to know more about our solutions and have access to the full portal experience with exclusive training, resources and go-to-market tools? Contact us at:


Find below the Customer Intelligence and Insights for Banking complete Brochure.